Frustrated with your computer?
As a network engineer and certified support specialist with sixteen years experience, I enjoy helping small businesses in the Cleveland area with their computing concerns. Doctors, lawyers, executives, and other professionals often manage a full schedule and simply can not keep pace with the complex, ever-changing field of computing. I provide general guidance, oversight, and labor to these professionals and their families. Because I am independent, I can offer a professional service at rates much lower than other IT firms in Cleveland because I simply don't have the extra overhead costs.

Do you have a backup solution in place?
15% or more laptops are stolen or suffer hard drive failures. - Gartner Group
31% of PC users have lost all of their PC files to events beyond their control. – U.S. National Archives

2004 - Present | Independent Consultant
Shaffer Consulting LLC
2005 - 2006
| Manager of Digital Media Services
Freedman Center in Kelvin Smith Library, Case
2003 - 2005 Senior Support Specialist
Information Technology Services, Case
2000 - 2002 | Support Specialist
R&D Computer Systems
Help Desk Analyst


Sample client list:

WLS Stamping - Manufacturing Firm
-- Manage Active Directory, Exchange, Terminal Services, Epicor ERP, & General IT

Lytkowski & Co. - Accounting Firm
-- Migrated 2000 Active Directory server to new 2003 Active Directory server

Research & Technology Transfer at Case
-- new computer setups and day-to-day support

SOURCE Office at Case - Undergraduate Research
-- new computer setups and day-to-day support

Planned Lifetime Assistance - Social Work
-- multimedia project guidance & support

Christopher Group - Executive Search Firm
-- Migrated 2000 Active Directory server to new 2003 Active Directory server, server maintenance, and day-to-day IT support

Nash Group - Law Firm
-- new system setups, data transfers, backup systems, general IT guidance

Zoller | Biacsi - Law Firm
-- backup system repair

Dr. Edward M. Hundert, Harvard Professor
-- wireless networking & printer sharing, day-to-day IT support

Mark Coticchia, VP Research at Case
-- wireless networking & printer sharing, day-to-day IT support

Linda Ehrlich, Case Professor
-- new software setups and general IT support

Nancy Osgood, Chief of Staff at Morino Ventures LLC
-- wireless networking, day-to-day IT support

Dr. Clyde Nash, Retired doctor at MetroHealth Hospitals
-- disaster recovery and insurance assessment after house fire

Jane Vondrak - Executive Assistant to the President at Case
-- basic troubleshooting & data transfers

Dr. Robert Wolf - Dentist
-- wireless networking & printing, home audio/video

-- Infrastructure design


BA, Case Western Reserve

Service Rates (one hour minimum)  
On-site Service (scheduled) $120/hr
Emergency ASAP On-site $160/hr
Remote Support & Administration $90/hr
Now accepting secure online payments.